$10 Flat Rate Delivery
We charge a flat rate delivery fee of $10 for all orders. Please note that as of July 1st 2024 we don't ship to the Northern Territory or Western Australia, P.O. Boxes, Parcel Lockers, or some regional areas.
Shipping Time Frames
Our logistics partners aim to deliver all orders between the below time frames. It is possible that your order will be delivered before or after the below times. For any questions, please contact our shipper directly at enquiries@efmlogistics.com.au, being sure to quote the tracking number received in your dispatchment email.
When will my order arrive?
- VIC metro: 3-5 business days
- NSW metro: 3-6 business days
- QLD metro: 5-6 business days
- TAS metro: 6-8 business days
- SA metro: 5-6 business days
- ACT metro: 5-6 business days
Please note that the shipping times listed above are a guide and subject to change. There may be slightly longer delivery times during peak periods, regional deliveries, wild weather, or due to other courier delivery issues that are unforeseen or unavoidable events beyond our control.
Please note that deliveries will sometimes be split into two or more deliveries with cases arriving a day or so after your first delivery.
For any queries relating to the delivery/location of your order shipped please contact enquiries@efmlogistics.com.au
What if I'm not at home?
If our couriers deem there is a safe place to leave your order, our courier will leave it without the need for a signature. If there is deemed no safe place to leave your order, our courier will take it to the closest post office or collection point. If this is the case, the courier will leave a note with the collection details.
Couriers Please 'Attention To Leave' Policy can be found here.
Australia Post 'Attention To Leave' Policy can be found here.
Aramex/Fastway 'Attention To Leave' Policy can be found here.
Returns
In the event your purchase is faulty, damaged, or incorrect we’ll happily refund or replace your order, just email info@capi.com.au. Please note we can't offer a return for change of mind.
Order Queries
Should you have a different question regarding your order, please contact enquiries@efmlogistics.com.au.
Payment Methods
We accept payment via Visa, Mastercard, Amex, PayPal or AfterPay.